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eDesk2 - help desk software
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 technicians can add frequently asked questions |
 FAQ's can be linked with one or all products |
 5 star rating system for technicians |
 statistics and tops can be also viewed by your support personnel |
 competition between technicians is very challenging and will translate in better customer support |
 you'll be able to track buyer suggestions and bugs |
 technician welcome screen |
 list of all the persons who requested support |
 user details page - seen by technician |
 technicians page - view the details of a ticket |
 technicians can view all conversations with an user |
 technicians can easily reply to e-mails |
 technician can add file(s) to his reply |
 comments can be added to a ticket |
 the administrator can add news for technicians and visitors |
 the administrator can add/delete departments |
 suggestions can be viewed and managed by the admin |
 helpdesk home page seen by visitors |
 contact us page with custom fields |
 FAQ page seen by visitors (category view) |
 FAQ page seen by visitors |
 FAQ page seen by visitors (product view) |
 user registration page |
 user login screen with "forgot password" link |
 visitor news/announcements section |
 unresolved tickets are published in different shades |
